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Weights & Measures Metrology Laboratory Customer Service Survey

Scheduling Process(Required)
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Turn-around Time(Required)
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Technician Response – Email/Phone Calls(Required)
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Customer Service – Professional, Courteous and Knowledgeable(Required)
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Packaging – Condition of Returned Artifacts(Required)
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Calibration Certificate – Clear/Understandable(Required)
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Calibration Certificate – Completeness(Required)
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Calibration Certificate – Accuracy/Error-Free(Required)
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Do the uncertainties meet your requirements?(Required)
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
How satisfied are you with our calibration services?(Required)
Accreditation(Required)
Please rate the following by importance when selecting a calibration vendor. 1=Required, 2=Important, 3=Considered, 4=Least Important
Price(Required)
Please rate the following by importance when selecting a calibration vendor. 1=Required, 2=Important, 3=Considered, 4=Least Important
Turn-around Time(Required)
Please rate the following by importance when selecting a calibration vendor. 1=Required, 2=Important, 3=Considered, 4=Least Important
Customer Service(Required)
Please rate the following by importance when selecting a calibration vendor. 1=Required, 2=Important, 3=Considered, 4=Least Important
Would you recommend our services to others?(Required)
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