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Weights & Measures Metrology Laboratory Customer Service Survey

Scheduling Process
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Turn-around Time
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Technician Response – Email/Phone Calls
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Customer Service – Professional, Courteous and Knowledgeable
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Packaging – Condition of Returned Artifacts
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Calibration Certificate – Clear/Understandable
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Calibration Certificate – Completeness
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Calibration Certificate – Accuracy/Error-Free
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
Do the uncertainties meet your requirements?
How would you rate your experience with ISDA Metrology Lab? 5=Excellent, 4=Very Good, 3=Good, 2*=Fair, 1* Poor
How satisfied are you with our calibration services?
Would you recommend our services to others?
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